Shipping & returns

Getting it to you, and sending it back

Free US shipping over $50, a flat rate below it, and returns with no time limit at all. The short version is that we would rather you tried something and sent it back than sat on the fence.

Shipping

Free over $50

US orders with a subtotal of $50 or more ship free. The threshold is applied automatically at checkout — there is no code to remember.

Below $50

A flat rate of $2.99 per item applies. Your exact shipping cost is always shown at checkout before you enter any payment details.

Shipped from California

Orders leave our premises in Atwood, CA. We currently ship within the United States. Delivery estimates are shown at checkout for your address.

Tracking your order

You will get a confirmation email when the order is placed and a tracking link once the parcel leaves us. Everything is also visible under My Account. If tracking has not updated in a couple of days, that is usually the carrier rather than a lost parcel — but tell us and we will chase it.

Returns and refunds

No time limit

Not thirty days, not ninety. Hair care takes weeks to judge properly, so we do not put a clock on it. Send it back whenever you work out it is not for you.

Opened is fine

You cannot judge a shampoo through the bottle. Part-used, missing the lid, original box long gone — none of that stops a refund.

We cover the return shipping

A full refund of the purchase price, and we absorb the shipping and handling rather than deducting it. You are not out of pocket for trying.

Damaged, leaking or the wrong item

Tell us within a few days of delivery and send a photo if you can — it helps us claim against the carrier. We will replace the item or refund it, whichever you prefer, and you will not be asked to post a leaking bottle back to us. Email support@bblcorp.com or call 714-225-8760.

Start a return

There is no form to fill in and no ticket number to quote. Get in touch and we will tell you where to send it. Monday to Friday, 8am to 5pm Pacific.